Shipping policy
Shipping Policy (OUAK)
This Shipping Policy explains how OUAK processes, handles, and delivers orders placed through our online store.
1. Order Processing Time
- Orders are typically processed within 1–3 business days
- Orders are not processed or shipped on weekends or holidays
- If we are experiencing high order volume, processing may be delayed slightly
2. Shipping Methods & Delivery Times
Delivery times vary depending on location and carrier:
- Standard Shipping: 3–7 business days (after processing)
- Expedited Shipping (if offered): 2–4 business days (after processing)
Please note: delivery times are estimates and are not guaranteed.
3. Shipping Locations
- We currently ship within the United States
- Additional regions may be added in the future
4. Shipping Costs
- Shipping fees are calculated at checkout based on location and selected shipping method
- Free shipping promotions may apply during special offers
5. Order Tracking
- Once your order ships, you will receive a tracking number via email or SMS (if provided)
- Tracking updates may take 24–48 hours to appear
6. Delays & Issues
OUAK is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Holidays or peak seasons
- Customs or external disruptions
If your order is significantly delayed, please contact us for support.
7. Lost or Missing Packages
- If your tracking shows delivered but you have not received the package, please contact us within a reasonable timeframe
- We will work with the carrier to investigate the issue
- Replacement or refund decisions are made on a case-by-case basis
8. Incorrect Address
- Customers are responsible for entering the correct shipping address
- OUAK is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
By placing an order with OUAK, you agree to the terms of this Shipping Policy.